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NetXcell Uses MAX™ in Missed
Call Alert Solution for Hutchison
Singapore, 12 January 2004 - Equator One Pte Ltd (E1), an emerging
leader in infrastructure management solutions, announced that NetXcell
Limited India has selected E1's flagship product, MAX™ Infrastructure
Management Suite (MAX), as a key component of the fully integrated Missed
Call Alert (MCA) and Short Message Service Center (SMSC) solution NetXcell
is delivering to Hutchinson, India's biggest and foremost provider of
mobile communications.
MCA enables the system to send an SMS report regarding a subscriber's
missed call information. Whenever the subscriber is out of the network
coverage area, information on the missed incoming call is captured and
sent as an SMS message to the subscriber.
Mr. Ramakrishna, Chief Executive Officer of NetXcell, emphasized that
the MCA and SMSC systems deployed at telco premises have to meet stringent
availability requirements outlined in the relevant SLAs. He said that
it is not acceptable for the Missed Call Alert systems running at telco
sites to "miss a tick."
With MAX, NetXcell was able to devise a fail-safe approach into MCA/SMSC
systems, making it possible for Technical Support to be on-call for and
responsive to any outage on the system due to unforeseen network traffic
bottlenecks. "Thanks to MAX, we have been able to alert Technical Support
for necessary maintenance activities on MCA and SMSC well in advance,"
Mr Ramakrishna added.
"The proposal jointly made by EquatorOne and NetXcell to manage MCA and
SMSC has pleased Hutch subscribers as they can count on receiving Missed
Call Alerts always, as needed", said Mr. Ramesh Juneja, General Manager,
Switch Hutchinson Hyderabad. What impressed Mr. Ramesh most about MAX
was "its ease of use, and the fact that it was not intrusive. With MAX
we did not have to install any agents on MCA and SMSC. This was very important
for us, as we wanted to limit maintenance overhead on the servers and
involvement from the vendor staff."
Wilfred Wong, Chief Executive Officer of Equator One, said "We are very
pleased to be part of this new service for Hutchinson. MAX has excellent
Service Level Agreement (SLA) functionality and it is gratifying to see
it being used to expedite new service deployment."
About NetXcell
NetXcell is a leading mobile ASP with immense exposure to and expertise
in mobile technologies. The first of its kind in India, NetXcell was founded
in 2000, and has since been working with mobile operators to provide value-added
services to mobile users on three different platforms--SMS, WAP and IVR.
Today NetXcell is catering to nearly 2 million subscribers across five
states in southern India and Maharashtra--almost 25% of the Indian mobile
population. NetXcell is the first company to implement SS7-based Missed
Call Alert (MCA) System at an affordable price in Hutchison, the first
provider of cellular phone service in India.
About Hutchison
Hutchison established its presence in India in 1994. Today Hutchison
is the one of the largest providers of cellular services in India, with
presence in all the major regions-Orange in Mumbai, and Hutch in Gujarat,
Kolkata, Andhra Pradesh, Karnataka, Delhi and Chennai. It is also the
country's largest mobile roaming operator, having a more extensive network
in India and around the world than any other operator. Hutchison is part
of the Hong Kong-based multinational conglomerate Hutchison Whampoa Limited,
a Fortune 500 company, and one of the largest companies listed on the
Hong Kong Stock Exchange. Its operations span 36 countries across the
Asia Pacific, Europe and the Americas.
About Equator One
Equator One Pte Ltd (E1) today stands out as an emerging leader in providing
IT infrastructure management solutions to enterprises and next-generation
service providers, empowering them to optimize the performance and availability
of their mission-critical computing infrastructures. E1's comprehensive
suite of solutions is based on an open, distributed and scalable architecture,
and provides proactive monitoring, measurement and control of IT resources.
E1 products also offer service level agreement management, fault management
and network performance management of all applications and systems within
a network environment. E1 solutions allow customers to simplify management
at all points of network congestion, thus reducing the cost of ongoing
maintenance, and delivering high returns on investments, as well as lower
total cost of ownership. Equator One (www.equatorone.com) is headquartered
in Singapore, with liaison offices in Taiwan, the United States and India,
and is establishing the US headquarters in San Diego in the near future.
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