As a telco, you need to boost an always-on, always-available infrastructure. Your users expect no less than nine 9s in terms of the reliability of the service you provide.

Apart from the run-off-the-mill a telco is expected to offer, your users expect a comprehensive list of value-added services ranging from network installation to after-sales support from you as well.

Your tasks and concerns include:

• Providing multi-vendor, domain and technology coverage, as your customers' IT landscape varies
• Offering reliable, resilient and available services such that customers will enjoy service uptime 24 by 7
• Monitoring resource performance and usage patterns
• Identifying potential events and faults to ensure service maintenance and restoration
• Offering service-level management options to customers looking to fool-proof their mission-critical IT infrastructure