Service providers continuously seek to efficiently manage customers' network requirements, not just their own. If the network management system they use is uncluttered and straightforward, they can save resources substantially to focus on value-added services and SLAs. Enterprise service providers, ISPs and other outsourcing businesses want to provide value-added services to their customers, so first they need their own and their customers’ networks to be dependable, efficient and easy to maintain. They need a well-integrated, intuitive and easy-to-use network management solution.

MAX Infrastructure Management Suite provides an enhanced set of capabilities for customer-based network management. MAX provides direct-to-the-point and thoroughly detailed views of network devices and connections in a user-friendly graphical format. Network managers can just as easily assess network health and performance in no time, and verify where attention, if not action, is needed. MAX extends these capabilities to enable network managers to associate customers with the network resources that they use, such as Internet access links and servers, and the network events affecting the same customers.