To manage a strong IT infrastructure using MAX to ensure your business availability, you have already laid the foundation to take your IT management into the next level of customer satisfaction-assuring service level agreements (SLAs).

MAX gives you the flexibility to scale up your customer services to this next level with its Service Level Management feature.

Using the powerful thresholds and notifications mechanism MAX also helps IT managers proactively track their service levels, and ensure that they not only meet the committed service levels, but also exceed them to gain customer satisfaction. Above all else, customer satisfaction is very vital in today's competitive environment. On the other hand, enterprises may also want to monitor the service levels committed to them by their vendors and service providers. Here, as always, MAX also proves indispensable.

MAX allows you to provide straightforward accountability to your SLAs. Its proactive SLA monitoring alerts you whenever the predefined parameter falls below the specified thresholds. Your customers can access to service level agreement (SLA) compliance reports real time, allowing you to communicate the quality of your service to your customers effectively.