Singapore

Research and Development

Technical Support

Responsibilities:

• Provide 1st and 2nd level Technical support to users which are predominantly networking in nature
• Provide Pre-Sales support to potential customers and resellers
• Respond to customer RFP
• Resolve customer care issues and handle customer enquiries
• Liaise with customers verbally, in person, through writing and email on their feedback.
• Entails the enhancement of user requirements, handling of customers feedback
• To work closely and effectively with users and sales staffs
• Troubleshoot and perform software up-grading of Equator One products to ensure the Quality of Service
• Linking of computers to networks, allowing communication between different protocol systems
• To conduct in-house/clients' networking and Equator One products training for sales and service staffs
• Direct the customer feedback to the relevant departments and/or work with the department(s)concerned to resolve the issues
• Compile the weekly/monthly/quarterly reports on defects and enhancements request.
• Maintain the customer contact database in via the Intranet
• Management of the Customer Services webpage

Qualifications:

• Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent
• Effectively conversant in both written and spoken English and Mandarin with good interpersonal skills
• At least 3 year(s) of working experience in the related field is required for this position
• Ability to troubleshoot PC and with knowledge in networking
• Preferably junior executives specializing in IT/Computer Customer Service or equivalent
• Preferred to have Networking (TCP/IP, SNMP, FR, ATM, ADSL, router, Switch) knowledge
• Customer and team oriented
• Dynamic, innovative and independent

Developer

Responsibilities:

• Define Requirement with internal and external customers
• Create Functional Specification, High Level Design, Detailed Design, and Unit test cases document
• Conduct review on the above mentioned document
• Design and Implement solution (Require programming and System integration skill)
• Troubleshooting and resolve problems report by Technical Support
• Perform System Testing on co-workers modules

Qualifications:

• Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent
• Object Oriented Programming Skill is a must
• Prefer Python and C++, HTML, and ASP programming Knowledge
• Advance Knowledge in SNMP (including ASN.1, and MIB programming) and RMON2
• Knowing Kernel level of Window NT4, Window 2000, UNIX, Linux
• Knowledge of SSL, TCP, IP, UDP protocol
• Knowledge of Network Programming
• Knowledge of SQL programming
• Knowledge of Application (Lotus Notes, MS Exchange, IIS, SQL Server, Oracle, SyBase)
• At least 3 year(s) of working experience in the related field is required for this position